FAQs
If you have any questions please call one of our Metabolic Maintenance experts at 800.772.7873
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Common Questions
Setting Up a Professional Account
Healthcare professionals can find account set-up details on our website under ‘Professional Partners’ page or by contacting our Customer Service Team.
Selling Our Products
After becoming a Professional Partner, you may sell our products on your website. We provide necessary imagery and require adherence to all terms and agreements.
Didn't find the answer you were looking for?
Please feel free to contact us with any additional questions or for more detailed information either through our contact form or by calling us at 800-772-7873
Payment Options and Security
We accept major credit cards, Google and Apple Pay, Shop Pay, and PayPal. Rest assured, your payment security is our priority, adhering to PCI-compliant standards.
Shipping and Returns
Amazon Returns
Products purchased on Amazon.com must be returned through Amazon.
Returns Policy
Detailed information about our returns policy is available on our Shipping & Returns page.
Damaged or Missing Packages
Contact our Customer Service Team for assistance with any shipment issues at 800-772-7873.
International Shipping
Yes, we do ship internationally. Please refer to our Shipping & Returns page for more details.
Order Receipt and Shipping Methods
Anticipated transit times and shipping methods are detailed on our Shipping & Returns page.
Quality & Product Info
Free of Binders and Fillers
Our products are free from wheat, gluten, nuts, egg, dairy, preservatives, or hydrogenated oils, unless specifically noted on the label. Our products contain no added coatings, excipients, binders, fillers, shellacs, artificial colors, artificial flavors, or fragrances. We do not use magnesium stearate, preservatives, BHA or BHT in our products, reflecting our commitment to clean, effective, allergy-free supplements.
Product Testing
Rigorous testing procedures are followed, including third-party testing for contaminants, potency, and quality. Upon receipt, all goods are examined and all products with a corresponding Certificate of Analysis are verified. Product is then moved to our Quality Assurance department, where raw material is tested for micros (bacterial colony count, yeast/mold, E. coli, coliforms), metals (arsenic, cadmium, lead, and mercury), as well as identification. All herb raw materials, soft gels and capsules are tested for Salmonella. Finished goods are again tested for micros and gluten prior to bottling.
Manufacturing Process
We manufacture our supplements at our NSF GMP certified facility in Sisters, Oregon, adhering to stringent quality and manufacturing standards that go above and beyond FDA requirements.
Vegan Information
Most products are vegan, with a few exceptions. Please refer to the product label for more specific details.
Capsule Source
Our vegetarian cellulose capsules are derived from sustainable, pesticide-free Southern Pine.
Storage Recommendations
Store supplements in a cool, dry place with stable temperature and low light.
Choosing Supplements
Discuss with your healthcare provider to determine the best product for your needs.
Pregnancy and Lactation
Metabolic Maintenance does not make recommendations concerning the use of products during pregnancy or lactation. Consult your healthcare practitioner regarding supplement use during pregnancy or lactation.
Supplement Consumption
Most supplements are best taken with meals. Specific instructions are included on product labels.
Gluten, Soy, & Allergen Content
Our products are mostly allergen-free, with clear labeling on exceptions. Our products are free from wheat, gluten, nuts, egg, dairy, preservatives, or hydrogenated oils, unless specifically noted on the label. Our products contain no added coatings, excipients, binders, fillers, shellacs, artificial colors, artificial flavors, or fragrances. We do not use magnesium stearate, preservatives, BHA or BHT in our products. Most Metabolic Maintenance products are soy-free; however, there are 2 ingredients used in the line derived from soy, (soybean oil and Phosphatidylserine). All products that contain soy are clearly labeled.
Ingredient Sourcing
We prioritize ethical and high-quality sourcing from various global locations, including certified organic ingredients where possible.
Subscriptions
How do I cancel my subscription?
At some point, you may need to cancel your subscription, even temporarily. This guide provides instructions on how to cancel your subscription through your Metabolic Maintenance account.
Step 1 - Access your Metabolic Maintenance account
You can access your Metabolic Maintenance account in two ways:
1. Click the unique Metabolic Maintenance account link sent to you via email or SMS.
2. Log into your customer account on our website.
Step 2 - Add a product to your subscription
Once you are in your account, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu.
Step 3 - Choose a cancellation reason
On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.
How do I update my billing address?
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
How do I update my shipping address?
Once logged in to your Metabolic Maintenance account, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can modify your shipping address fields.
How do I skip prepaid shipments?
If you need to cancel or skip a prepaid shipment during the current subscription cycle, please contact us.
Can I skip a delivery?
Yes. Once logged into your Metabolic Maintenance account, click on Delivery Schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.
How do I add products to my subscription?
You can easily add new products to your upcoming shipment directly in your Metabolic Maintenance account.
Step 1 - Access your Metabolic Maintenance account.
You can access your Metabolic Maintenance account in two ways:
1. Click the unique Customer Portal link sent to you via email or SMS.
2. Log into your customer account on the store's website.
Step 2 - Add a product to your subscription
1. Once logged in, select the Subscriptions tab, then click Add a product.
2. Search and select the product you would like to add to your account.
On the following page, you can make product and charge adjustments. When finished, click Add a product
How do I edit my subscription?
When you sign up for your subscription with your first order, you will receive an email with instructions about how to set up your Metabolic Maintenance account. Our customer service is also available to assist you.
Can I cancel my subscription at any time?
You can cancel at any time at no additional cost. You can also conveniently choose to skip orders if you are not ready for another shipment or will be out of town.
How often will I get my subscription?
You can get your products every month, or every (2-6) months, based on your needs and preference.
How much do I save with a subscription?
When you subscribe and save, you will receive 5% off your initial subscription order, and 5% recurring discount for your ongoing order of the subscribed product(s).
Need More Help?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.